πŸ” Official FL88 Document

FL88 Privacy Policy β€” Personal Data Protection for Malaysian Players

Your privacy is FL88's top priority. This Privacy Policy document clearly explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We believe every player has the right to know exactly what happens to their information β€” and we are fully committed to being transparent about it.

Updated: 1 January 2026 Bahasa Melayu (ms-MY) PDPA 2010 Compliant
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Your Data, Your Rights

FL88 protects your personal data using 256-bit SSL encryption and the highest industry security standards β€” the same used by leading banking institutions.

Register Securely

πŸ”‘ FL88's Privacy Commitment to You

Six core principles underpinning the personal data protection of every FL88 member in Malaysia

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Bank-Grade Encryption

All your personal and financial data is encrypted using 256-bit SSL technology β€” the same standard used by Maybank, CIMB, and other major Malaysian banks. No third party can read your data in transit.

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Malaysia PDPA Compliant

FL88 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We collect only what is necessary, obtain your consent before processing, and do not sell data to any party.

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No Data Sales

FL88 has never sold, rented, or traded members' personal data to advertisers, data brokers, or any third party for commercial purposes β€” and never will. Your data belongs to you, not us.

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Full Transparency

We clearly inform you of what data we collect, the purposes for which it is used, how long it is retained, and who can access it. No hidden agenda β€” everything is stated openly in this FL88 Privacy Policy.

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You're in Control

You have the full right to access, amend, download, or request the deletion of your personal data at any time. Simply submit a request to the FL88 support team and we will handle it within 14 business days.

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Immediate Breach Notification

In the event of any data security breach that may affect your information, FL88 is committed to notifying affected members within 72 hours of becoming aware of the incident, in line with international best practices.

1 Introduction & Scope of Privacy Policy

FL88 ("we", "the Company", or "the platform") takes your privacy seriously and is committed to protecting the personal data you share with us. This Privacy Policy outlines our practices regarding the collection, use, storage, and protection of personal data from users of the FL88 platform, including the fl88.cash website and related mobile applications.

This Privacy Policy applies to all individuals who access or use the FL88 platform, including registered members, guest users browsing without an account, and anyone who interacts with us through customer support channels. By using the FL88 platform, you agree to the terms of this Privacy Policy.

This FL88 Privacy Policy has been prepared in accordance with the requirements of the Personal Data Protection Act 2010 (Act 709) Malaysia and the regulations made under it. We comply with all data protection principles set out under Malaysian law.

Note: This Privacy Policy should be read together with the Terms & Conditions FL88. In the event of any inconsistency, this Privacy Policy shall prevail in matters relating to personal data.

2 Personal Data We Collect

FL88 only collects data that is strictly necessary to deliver our services safely and effectively. The following are the categories of data we collect:

Data Category Examples of Information How It's Collected
Personal Identity Full name, national identification number (MyKad), date of birth, gender Registration form, KYC process
Contact Information Email address, mobile phone number, residential address Account registration, profile updates
Financial Data Bank account number, bank name, e-wallet account number (Touch 'n Go, GrabPay, Boost, ShopeePay) Deposit & withdrawal process
Transaction Data Deposit, withdrawal, betting, win, and loss history Automatically via platform activity
Technical Data IP address, device type, operating system, web browser, cookie information Server logs, cookies, analytics
Usage Data Games played, session duration, login frequency, and settings preferences Platform tracking system
Communications Live chat transcripts, support emails, and filed complaints Customer support interactions

Data Minimisation Principle: FL88 only collects data that is necessary for the stated purposes. We do not collect sensitive data such as health information, political views, or religious beliefs without a specific need and your explicit consent.

3 How We Use Your Data

Personal data collected by FL88 is used solely for the following purposes:

  • Account Management: To register, verify your identity, and manage your FL88 account, including the mandatory KYC (Know Your Customer) process.
  • Transaction Processing: Processing deposits via FPX, Maybank2u, CIMB Clicks, DuitNow, Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay, as well as managing withdrawals to your registered bank account or e-wallet.
  • Service Provision: Providing access to all FL88 games, including video slots, Live Casino, blackjack, roulette, digital lottery, and Sports Betting such as Malaysia Super League football, EPL, badminton, and e-sports.
  • Service Communications: To send important account-related notices, transaction confirmations, security alerts, and technical information relevant to your use of the platform.
  • Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, multiple account usage, and any misuse of the FL88 platform.
  • Legal Compliance: To fulfil legal and regulatory obligations, including the PDPA, anti-money laundering laws, and reporting requirements mandated by Malaysian authorities.
  • Marketing (with consent): Sending promotions, bonus offers, VIP Rewards information, and FL88 marketing campaigns β€” only to members who have given consent to receive marketing communications.
  • Platform Improvements: Analysing usage patterns and feedback to improve the design, performance, and user experience of the FL88 platform.

Right to Withdraw Consent: You may withdraw your consent to receive marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting the FL88 support team. Withdrawing consent does not affect any data processing that has already taken place.

4 Legal Basis for Data Processing

FL88 processes your personal data on valid legal bases under Malaysia's PDPA, namely:

  • Consent: You provided explicit consent when registering your FL88 account and accepting this Privacy Policy. This consent may be withdrawn at any time.
  • Contract Performance: Processing is necessary to perform the service contract between you and FL88, including the processing of deposits, wagers, and withdrawals.
  • Legal Obligation: FL88 is required to process certain data to comply with applicable Malaysian laws, including identity verification requirements and anti-money laundering reporting obligations.
  • Legitimate Interests: FL88 processes certain data based on legitimate business interests, such as fraud prevention, platform security enhancement, and service analytics, provided these interests do not override your fundamental privacy rights.

5 Data Sharing & Disclosure

FL88 does not sell or trade your personal data. We only share data with the following parties under limited and controlled circumstances:

  • Payment Service Providers: To process your financial transactions, necessary data is shared with authorised payment processors such as FPX operators, DuitNow, and local Malaysian e-wallet providers. All such providers are bound by strict confidentiality agreements.
  • Game Software Providers: Minimal technical information is shared with licensed game software providers solely to enable access to games on the FL88 platform.
  • Regulatory Authority: FL88 may disclose personal data to Malaysian authorities where required by law, court order, or official investigation.
  • Auditors & Legal Advisors: Our independent auditors, legal counsel, and professional advisers may access certain data within the scope of their work, subject to their professional confidentiality obligations.
  • Business Transfers: If FL88 is involved in a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction. You will be notified in advance should this occur.

Cross-Border Data Transfers: Where your data needs to be transferred outside of Malaysia, FL88 ensures that equivalent PDPA protections apply through appropriate data transfer agreements with the receiving parties.

6 Data Storage & Security

FL88 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or accidental disclosure:

  • 256-bit SSL Encryption: All data transmitted between your device and FL88 servers is fully encrypted using the latest TLS 1.3 protocol.
  • Strict Access Controls: Only authorised FL88 personnel who require access to perform their duties may access your personal data. All access is logged and monitored.
  • Two-Factor Authentication: FL88's internal systems are protected with two-factor authentication (2FA) to prevent unauthorised access to the user database.
  • Regular Security Audits: FL88 conducts regular penetration testing and security audits by independent cybersecurity experts to identify and address system vulnerabilities.
  • Retention Period: Active account data is retained for the duration the account remains active, plus 7 years following account closure for legal compliance purposes. Data that is no longer required is securely deleted using approved methods.

Shared Responsibility: While FL88 takes all reasonable measures to protect your data, account security also depends on your own actions. Ensure you use a strong, unique password and do not share it with anyone. Enable two-factor authentication on your FL88 account.

7 Cookies & Tracking Technologies

The FL88 platform uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login authentication, session security, and navigation. These cookies cannot be disabled as they are critical to the operation of the FL88 platform.
  • Performance Cookies: Collects anonymous information about how you use the platform β€” pages visited, time spent, and any errors encountered. This information is used to improve the FL88 platform.
  • Functional Cookies: Remembering your preferences β€” such as language, display settings, and login details β€” to provide a more personalised and seamless experience.
  • Analytics Cookies: FL88 uses internal platform analytics to understand aggregate usage patterns for service improvement purposes.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of the FL88 platform. For more information on managing cookies, refer to your web browser's documentation.

8 Your Rights Under PDPA

As a data subject under Malaysia's PDPA, you have the following rights regarding your personal data held by FL88. You may exercise these rights by contacting our privacy team:

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Right to Access

Request a copy of all personal data we hold about you. We will provide a report within 14 business days.

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Right to Rectification

Request the correction of any inaccurate or incomplete personal data in your FL88 records.

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Right to Erasure

Request the deletion of your personal data when it is no longer needed, subject to applicable legal record-keeping obligations.

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Right to Object

Object to the processing of your personal data for direct marketing purposes or processing based on FL88's legitimate interests.

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Right to Data Portability

Request your data in a machine-readable format (CSV/JSON) for transfer to another platform of your choice.

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Right to Restrict Processing

Request FL88 to temporarily restrict the processing of your data while a dispute regarding its accuracy or the legitimacy of processing is being resolved.

How to Exercise Your Rights: Submit a written request to privacy@fl88.cash by stating the right you wish to exercise along with the required identity verification information. FL88 will respond within 14 business days.

9 Children's Data

The FL88 platform is intended strictly for individuals aged 18 years and above only. FL88 does not knowingly collect, process, or store any personal data from children or individuals under the age of 18.

If we find that personal data belonging to someone under the age of 18 has been collected without proper verification, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who become aware that their child has registered an FL88 account should contact us immediately at privacy@fl88.cash.

Parental Advisory: If you suspect your child is accessing an online gambling platform, please take immediate action to block access and contact us. FL88 fully supports all efforts to prevent underage access to gambling platforms.

10 Changes to the Privacy Policy

FL88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. When any material changes are made, we will:

  • Updating the "Last Updated" date at the top of this document.
  • Sending an email notification to all registered FL88 members with a valid email address.
  • A prominent notice will be displayed on the FL88 platform homepage for a minimum of 30 days.
  • For significant changes, we may seek fresh consent from members before the changes take effect.

Your continued use of the FL88 platform after the effective date of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the changes, you have the right to close your FL88 account and request the deletion of your personal data.

11 Contact FL88 Privacy Officer

For any enquiries, concerns, or requests relating to FL88's Privacy Policy and the protection of your personal data, please contact our Data Protection Officer (DPO) through the following channels:

  • Privacy Email: privacy@fl88.cash
  • General Support Email: support@fl88.cash
  • Live Chat: Available 24/7 via the FL88 platform after logging in
  • Response Time: Within 14 business days for all privacy-related enquiries

If you are dissatisfied with FL88's response to your privacy complaint, you have the right to lodge a complaint with Malaysia Department of Personal Data Protection under the Ministry of Communications and Digital.

This Privacy Policy is governed by and interpreted in accordance with the laws of Malaysia. Any related disputes will be resolved in the courts of Malaysia with the appropriate jurisdiction. This Privacy Policy takes effect from 1 January 2026.

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Play with Complete Confidence at FL88

Your data is safe with us. Now's the time to sign up and enjoy the best slots, Live Casino, blackjack, roulette, and Sports Betting experience on a platform that fully protects your privacy.

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